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Answers to the most common questions — and a real person when you need one.

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What you get

How do I open an account?

Register, verify your email, then complete the KYC application in your portal.

How long do transfers take?

Internal transfers between UBANLC accounts are instant.

How do I freeze my card?

Go to Cards in your portal and tap Freeze — you can unfreeze any time.

I forgot my password

Use 'Forgot password' on the login page to receive a reset link.

Where do I see every sign-in?

Open Security settings to review your full login history.

Why customers trust UBANLC

Bank-grade security

Two-factor sign in, session checks and a complete audit trail behind every action.

Private by design

Your documents and personal data are encrypted and visible only to you and our compliance team.

Complete transparency

Every transaction carries a unique reference in a double-entry ledger you can verify.

Support 24/7

Real people on the line, every day of the year.

Frequently asked questions

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